Wards Simulation Platform

How This Works

This is an interactive phone call simulation. You'll speak with Maria in a realistic clinical communication scenario.

1. Start Call

Click "Start Call" when you're ready. Speak naturally as you would on a real call.

2. Have the Conversation

10 minutes to complete the call. The AI responds in real-time to what you say.

3. Get Feedback

End the call when finished. You'll receive AI-powered feedback on your communication.

💡 Tip: Speak clearly and at a natural pace. If you need a moment to think, it's okay to pause briefly - just as you would in a real conversation.

Briefing Details

1. Learning: Collaborating on Complex Discharges

Purpose of this Scenario

This scenario focuses on inter-professional communication and patient advocacy in the context of discharge planning. A safe discharge plan requires collaboration between physicians, nurses, case managers, and social workers. This conversation simulates a common situation where new information emerges that changes the plan, requiring you to effectively communicate the safety concern to your case management colleague.

Key communication strategies include:

Start with a Clear "Ask": State your purpose immediately. "Maria, I'm calling about Mr. Smith. We need to put a hold on his discharge. I have a new safety concern."
Present the New Data Objectively: Clearly and concisely state the new information you have discovered that makes the current plan unsafe.
Collaborate, Don't Dictate: Case managers are experts in navigating post-hospital care. After presenting the problem, ask for their expertise. "This is a new development, and I'm not sure of the next steps. From your perspective, what are our options now?"
Confirm the New Plan: Close the loop by summarizing the new plan of action to ensure you are both on the same page.

2. Scenario Briefing

Your Objective

You are the resident physician. Your patient, an 80-year-old man recovering from a fall, is medically stable and scheduled to be discharged home today. However, you have just learned from the patient's daughter that his wife (and sole caregiver) was just admitted to another hospital, leaving him with no one at home to care for him. Your objective is to call the case manager, Maria, to communicate this urgent change and collaborate on a new, safe discharge plan.

Patient Background

Your patient is an 80-year-old man admitted for a fall. He has mild dementia and requires supervision. He is medically ready for discharge. The plan, arranged by case management, was for him to go home with his wife as his caregiver.

The Systemic Barrier

The Plan: Discharge home with wife as caregiver.
The New Information: The wife is now hospitalized herself. The patient cannot be safely discharged home alone.
The Task: You must urgently communicate this to the case manager to halt the discharge and pivot to a new plan (e.g., arranging for a short-term rehab or skilled nursing facility placement).

Learning Objectives

Optional prep details

After completing this scenario, you will be able to:

Analyze new patient information to identify safety risks impacting a discharge plan.
Formulate a clear and urgent message to communicate a critical change in patient status to another healthcare professional.
Prioritize patient safety advocacy when new information contradicts an existing care plan.

Optional Pre-Call Knowledge Check

Optional self-check before you start

Upon discovering a critical safety issue that invalidates a patient's current discharge plan, what is your most important immediate action?

Which communication framework is most effective for conveying urgent and critical patient information to a busy colleague?

The Unsafe Discharge